Refunds & Shipping Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

​To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservices@homehelp247.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservices@homehelp247.co.uk

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Complaints Policy

In the event you are unhappy with our service or product we will take this with the upmost seriousness.
You can contact us through our site or call on 03303320713
The issue will be looked at on a case by case basis and you will have a full response within 10 working days.

Shipping Policy

​We employ the services of major trusted carriers to fulfil your package in a fast and secure manner in the UK. If an order is confirmed before 11:00, it will be shipped out the same day. Any orders after 11:01, will be shipped out the following working day.

Delivery Guarantee​

To ensure your package is properly delivered and you receive shipment within the time frame we advertised, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a gift card for the net price of your item(s) minus the shipping charge.

If you refuse and shipments from Home Help LTD www.homehelp247.co.uk,  you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your refund.

Just a reminder that you will receive your order within 2/3 days from the date it is shipped out unless express shipping is selected in which case, you will receive the order the following working day. 

If you unsure about delivery or you have any questions relating to shipping, please contact us info@homehelp247.co.uk